Why WhatsApp Wins in Tier 2 & Tier 3 India
In Saharanpur, Indore, Coimbatore, and hundreds of similar cities, customers don't fill long website forms — they send a WhatsApp message. For local retailers, clinics, coaching centres, and D2C brands, WhatsApp is not a support channel. It is the sales counter.
The Indian WhatsApp Reality
- 500+ million users in India — more than email and SMS combined for daily communication
- UPI + WhatsApp — payment screenshots and order confirmations flow naturally in chat
- Trust by default — people prefer messaging a known business number over unknown websites
- Low data friction — works on budget phones and slower networks common in Tier 2/3
App vs. API — Which Path?
| Solution | Best For | Volume | Cost |
|---|---|---|---|
| WhatsApp Business App | Shops, clinics, solo founders | Under 500 chats/day | Free |
| WhatsApp Business API | E-commerce, franchises, SaaS | Thousands/day | Per-conversation pricing via BSP |
| Hybrid | Growing SMB with small team | App + API for broadcasts | Moderate |
Tier 2 / Tier 3 Insight
A furniture store in Meerut closed 40% more orders after moving from phone calls to WhatsApp catalog + UPI. Customers shared product photos with family in the same chat thread — free viral marketing. This behaviour is rare on websites but daily on WhatsApp.
Chapter 1 Action Items
- List your top 5 customer questions — these become automation flows later
- Count how many enquiries already arrive on WhatsApp vs. phone/email
- Decide: Business App only, or plan API within 6 months
Tier 2 & Tier 3 India mein WhatsApp Kyun Jeetta Hai
Saharanpur, Indore, Coimbatore, aur sau similar cities mein, customers lambi website forms nahi bharte — WhatsApp message bhejte hain. Local retailers, clinics, coaching centres, aur D2C brands ke liye, WhatsApp support channel nahi hai. Yeh sales counter hai.
Indian WhatsApp Reality
- 500 million+ users India mein — daily communication ke liye email aur SMS se zyada
- UPI + WhatsApp — payment screenshots aur order confirmations chat mein naturally flow karte hain
- Trust by default — log unknown websites ke bajay known business number ko message karna prefer karte hain
- Low data friction — Tier 2/3 mein common budget phones aur slow networks par kaam karta hai
App vs API — Kaunsa Path?
| Solution | Best For | Volume | Cost |
|---|---|---|---|
| WhatsApp Business App | Shops, clinics, solo founders | Under 500 chats/day | Free |
| WhatsApp Business API | E-commerce, franchises, SaaS | Thousands/day | Per-conversation pricing via BSP |
| Hybrid | Growing SMB with small team | App + API for broadcasts | Moderate |
Tier 2 / Tier 3 Insight
Meerut ke furniture store ne phone calls se WhatsApp catalog + UPI par jaane ke baad 40% zyada orders close kiye. Customers ne usi chat thread mein family ke saath product photos share ki — free viral marketing. Yeh behaviour websites par rare hai lekin WhatsApp par daily hai.
Chapter 1 Action Items
- Apne top 5 customer questions list karo — yeh baad mein automation flows banenge
- Gino kitni enquiries pehle se WhatsApp vs phone/email par aati hain
- Decide karo: Business App only, ya 6 months mein API plan karo
WhatsApp Business App — Complete Setup
Before automation, your foundation must be professional. A half-finished Business profile loses trust instantly. Spend one hour setting this up correctly — it pays back on every conversation.
Profile Essentials
- Business name — match Google Business Profile and storefront signage
- Category — accurate type (e.g., "Home decor store," "Dental clinic")
- Description — 2–3 lines: what you sell, city, hours, CTA ("Message us for catalog")
- Address & hours — critical for local trust in Tier 2/3 markets
- Profile photo — logo on white; avoid blurry selfies
Messaging Tools Built Into the App
- Greeting message — auto-sent to new chats: "Namaste! Thanks for contacting [Brand]. How can we help?"
- Away message — after hours with promise of reply time
- Quick replies — shortcuts like
/price,/address,/catalog - Labels — tag chats: New Lead, Paid, Pending, Support
Click-to-Chat Everywhere
Generate your wa.me link: https://wa.me/91XXXXXXXXXX?text=Hi%20I%20want%20to%20know%20more. Place it on Instagram bio, Google Business Profile, website header, invoice PDFs, and shop signage QR codes.
Offline → Online Bridge
Print QR codes on visiting cards and packaging in Hindi + English: "Scan karke WhatsApp par order karein." Tier 2 customers discover you offline and continue the relationship in chat.
WhatsApp Business App — Complete Setup
Automation se pehle, aapka foundation professional hona chahiye. Adhura Business profile turant trust kho deta hai. Isko sahi tarike se setup karne mein ek ghanta lagao — yeh har conversation mein payback karta hai.
Profile Essentials
- Business name — Google Business Profile aur storefront signage se match kare
- Category — accurate type (jaise "Home decor store," "Dental clinic")
- Description — 2–3 lines: kya bechte ho, city, hours, CTA ("Catalog ke liye message karo")
- Address & hours — Tier 2/3 markets mein local trust ke liye critical
- Profile photo — white par logo; blurry selfies avoid karo
Messaging Tools Built Into the App
- Greeting message — nayi chats ko auto bheja: "Namaste! [Brand] se contact karne ke liye thanks. Hum kaise help kar sakte hain?"
- Away message — hours ke baad reply time ka promise ke saath
- Quick replies — shortcuts jaise
/price,/address,/catalog - Labels — chats tag karo: New Lead, Paid, Pending, Support
Click-to-Chat Har Jagah
Apna wa.me link generate karo: https://wa.me/91XXXXXXXXXX?text=Hi%20I%20want%20to%20know%20more. Instagram bio, Google Business Profile, website header, invoice PDFs, aur shop signage QR codes par rakho.
Offline → Online Bridge
Visiting cards aur packaging par Hindi + English mein QR codes print karo: "Scan karke WhatsApp par order karein." Tier 2 customers aapko offline discover karte hain aur chat mein relationship continue karte hain.
Broadcast Lists — Reach Without Spam
Broadcast lists let you message many contacts privately — each person sees it as a personal message, not a group spam blast. Done right, broadcasts drive repeat orders; done wrong, you get blocked and reported.
How Broadcast Lists Work
You create a list (e.g., "VIP Customers — Saharanpur"), add contacts who have saved your number, and send one message to all. Recipients can reply only to you, not to each other. Maximum practical list size: 256 per list — create multiple lists by city or product line.
What to Broadcast (and What to Avoid)
| Send This | Never Send This |
|---|---|
| New collection launches | Daily generic "Good morning" blasts |
| Festival offers (Diwali, Eid, Holi) | Unrelated forwards and memes |
| Back-in-stock alerts | Messages to people who never opted in |
| Appointment reminders | Fake urgency every 48 hours |
Opt-In Collection Methods
- Checkout checkbox: "Send me offers on WhatsApp"
- In-store sign-up with phone + name on tablet
- Instagram CTA: "Message SAVE to join VIP list"
- Post-purchase: "Reply YES for weekly deals"
Broadcast Cadence
For retail: 1–2 broadcasts per week maximum. For service businesses (clinics, coaching): 1 per fortnight plus transactional reminders. Always include clear value and an easy reply path ("Reply STOP to opt out").
Broadcast Template
- Line 1: Personal hook ("New saree collection just arrived 🌸")
- Line 2: One benefit + price range
- Line 3: CTA ("Reply 1 for catalog | 2 for store timings")
- Line 4: Opt-out respect ("Not interested? Reply STOP")
Broadcast Lists — Spam Bina Reach
Broadcast lists aapko kai contacts ko privately message bhejne deti hain — har person ise personal message ke roop mein dekhta hai, group spam blast nahi. Sahi tarike se, broadcasts repeat orders drive karte hain; galat tarike se, block aur report milti hai.
Broadcast Lists Kaise Kaam Karti Hain
Aap ek list banate ho (jaise "VIP Customers — Saharanpur"), un contacts ko add karte ho jinhone aapka number saved kiya hai, aur sabko ek message bhejte ho. Recipients sirf aapko reply kar sakte hain, ek doosre ko nahi. Maximum practical list size: 256 per list — city ya product line se multiple lists banao.
Kya Broadcast Karo (Aur Kya Nahi)
| Yeh Bhejo | Kabhi Mat Bhejo |
|---|---|
| Nayi collection launches | Daily generic "Good morning" blasts |
| Festival offers (Diwali, Eid, Holi) | Unrelated forwards aur memes |
| Back-in-stock alerts | Un logon ko jo kabhi opt-in nahi kiye |
| Appointment reminders | Har 48 hours fake urgency |
Opt-In Collection Methods
- Checkout checkbox: "WhatsApp par offers bhejo"
- In-store sign-up tablet par phone + name
- Instagram CTA: "VIP list join karne ke liye SAVE message karo"
- Post-purchase: "Weekly deals ke liye YES reply karo"
Broadcast Cadence
Retail ke liye: maximum week mein 1–2 broadcasts. Service businesses (clinics, coaching) ke liye: fortnight mein 1 plus transactional reminders. Hamesha clear value aur easy reply path include karo ("Opt out ke liye STOP reply karo").
Broadcast Template
- Line 1: Personal hook ("Nayi saree collection aa gayi 🌸")
- Line 2: Ek benefit + price range
- Line 3: CTA ("Catalog ke liye 1 reply | store timings ke liye 2")
- Line 4: Opt-out respect ("Interest nahi? STOP reply karo")
Catalog Selling & Product Discovery
WhatsApp Catalog turns your chat into a mini storefront — products with images, descriptions, prices, and links. For Tier 2/3 e-commerce without a fancy website, catalog + UPI is often enough to run a full business.
Building a High-Converting Catalog
- Photography — clean background, natural light, multiple angles
- Titles — include keyword + variant ("Banarasi Silk Saree — Red — Free Blouse")
- Price — show MRP and offer price if applicable
- Description — size, material, delivery time, return policy in 2–3 lines
- SKU / code — helps staff fulfil orders from chat screenshots
Catalog Sales Flow
- Customer sees Reel/ad → clicks WhatsApp
- You send catalog link or specific product cards
- Size/color confirmed via quick replies
- UPI QR or link → screenshot → order booked
- Dispatch update + review request in same thread
Catalog + Meta Ads
Connect catalog to Meta Commerce Manager for Click-to-WhatsApp product ads. User taps product in ad → lands in WhatsApp with context. Especially effective for fashion, jewellery, and home decor in Tier 2 cities.
Catalog Selling & Product Discovery
WhatsApp Catalog aapki chat ko mini storefront mein badalta hai — images, descriptions, prices, aur links ke saath products. Fancy website ke bina Tier 2/3 e-commerce ke liye, catalog + UPI aksar poora business chalane ke liye kaafi hai.
High-Converting Catalog Banana
- Photography — clean background, natural light, multiple angles
- Titles — keyword + variant include karo ("Banarasi Silk Saree — Red — Free Blouse")
- Price — MRP aur offer price dikhao agar applicable ho
- Description — size, material, delivery time, return policy 2–3 lines mein
- SKU / code — staff ko chat screenshots se orders fulfil karne mein help
Catalog Sales Flow
- Customer Reel/ad dekhta hai → WhatsApp click karta hai
- Aap catalog link ya specific product cards bhejte ho
- Size/color quick replies se confirm
- UPI QR ya link → screenshot → order booked
- Dispatch update + usi thread mein review request
Catalog + Meta Ads
Click-to-WhatsApp product ads ke liye catalog ko Meta Commerce Manager se connect karo. User ad mein product tap karta hai → context ke saath WhatsApp mein land karta hai. Tier 2 cities mein fashion, jewellery, aur home decor ke liye khaaskar effective.
Chatbot Flows & Automation
Automation does not mean sounding robotic. The goal is instant answers to repetitive questions so your team focuses on closing high-intent chats. Start simple — three flows can save 2 hours daily.
Level 1 — Free App Automation
- Greeting + away messages
- Quick replies for pricing, location, timings
- Labels + starred messages for follow-up queue
Level 2 — Structured Reply Flows
Design a menu-based conversation without API:
- "Welcome to SoftBix Clinic! Reply: 1️⃣ Book appointment 2️⃣ Treatment prices 3️⃣ Talk to human"
- Branch 1 → collect name + preferred date via saved quick replies
- Branch 3 → notify staff via WhatsApp Web
Level 3 — No-Code Chatbot Builders
Tools like AiSensy, Interakt, Wati, or Gallabox (India-focused BSPs) offer drag-and-drop flows: lead capture, drip sequences, abandoned cart, appointment booking. Connect to Google Sheets or CRM for Tier 2 teams without developers.
Sample Flow — Coaching Institute
Automation Sequence
- Lead messages from Facebook ad
- Instant reply: course brochure PDF + "Reply DEMO for free class"
- If DEMO → send Zoom link + reminder 1 hour before
- If no reply in 48h → gentle follow-up broadcast (opted-in only)
- After demo → human counsellor takes over for fee discussion
Human Handoff Rule
Always offer "Press 0 for agent" or "Type HUMAN" within 3 steps. Indian customers tolerate bots for basics but expect a real person for money decisions.
Chatbot Flows & Automation
Automation ka matlab robotic sound karna nahi hai. Goal repetitive questions ke instant answers dena hai taaki aapki team high-intent chats close karne par focus kare. Simple shuru karo — teen flows roz 2 hours bacha sakte hain.
Level 1 — Free App Automation
- Greeting + away messages
- Pricing, location, timings ke liye quick replies
- Follow-up queue ke liye labels + starred messages
Level 2 — Structured Reply Flows
API ke bina menu-based conversation design karo:
- "SoftBix Clinic mein welcome! Reply: 1️⃣ Appointment book 2️⃣ Treatment prices 3️⃣ Human se baat"
- Branch 1 → saved quick replies se name + preferred date collect karo
- Branch 3 → WhatsApp Web se staff notify karo
Level 3 — No-Code Chatbot Builders
AiSensy, Interakt, Wati, ya Gallabox (India-focused BSP) jaise tools drag-and-drop flows dete hain: lead capture, drip sequences, abandoned cart, appointment booking. Tier 2 teams ke liye Google Sheets ya CRM se connect karo bina developers ke.
Sample Flow — Coaching Institute
Automation Sequence
- Lead Facebook ad se message karta hai
- Instant reply: course brochure PDF + "Free class ke liye DEMO reply karo"
- Agar DEMO → Zoom link + 1 hour pehle reminder
- 48h mein no reply → gentle follow-up broadcast (opted-in only)
- Demo ke baad → fee discussion ke liye human counsellor handle karta hai
Human Handoff Rule
Hamesha 3 steps mein "Agent ke liye 0 press karo" ya "HUMAN type karo" offer karo. Indian customers basics ke liye bots tolerate karte hain lekin money decisions ke liye real person expect karte hain.
WhatsApp Business API Integration
When chat volume exceeds what two people can handle — or you need order sync with Shopify, payment links, and CRM — the official WhatsApp Business API (Cloud API) becomes essential. You access it through Meta-approved Business Solution Providers (BSPs).
API vs. App — Upgrade Triggers
- 500+ inbound messages per day
- Multiple agents need shared inbox
- Template broadcasts to thousands (with opt-in)
- Integration with billing, ERP, or delivery partners
- Click-to-WhatsApp ads at scale
How API Pricing Works (2026)
Meta charges per 24-hour conversation session by category: marketing, utility, authentication, service. Marketing templates cost more; utility (order updates, appointment reminders) cost less. Your BSP adds a platform fee. Budget ₹0.50–₹3 per marketing conversation for planning — rates vary by BSP and volume.
Message Templates
Outbound API messages (outside the 24h customer window) must use pre-approved templates:
- Utility: "Your order #{{1}} has been shipped. Track: {{2}}"
- Marketing: "Diwali sale — 20% off till Sunday. Shop: {{1}}"
- Authentication: OTP codes for login
Integration Architecture
| Layer | Options for Indian SMBs |
|---|---|
| BSP / Inbox | AiSensy, Interakt, Wati, Gupshup, Gallabox |
| E-commerce | Shopify, WooCommerce plugins → order alerts on WA |
| CRM | Zoho, HubSpot, LeadSquared via BSP webhooks |
| Payments | Razorpay / PayU links inside chat |
Avoid Unofficial APIs
Never use cracked "WhatsApp bulk sender" tools — they violate Meta policy, numbers get banned permanently, and customer data is at risk. Use only official Cloud API via verified BSPs.
WhatsApp Business API Integration
Jab chat volume do logon se zyada handle karne se badh jata hai — ya Shopify ke saath order sync, payment links, aur CRM chahiye — official WhatsApp Business API (Cloud API) essential ho jata hai. Aap Meta-approved Business Solution Providers (BSP) ke through access karte ho.
API vs App — Upgrade Triggers
- 500+ inbound messages per day
- Multiple agents ko shared inbox chahiye
- Hazaron ko template broadcasts (opt-in ke saath)
- Billing, ERP, ya delivery partners ke saath integration
- Scale par Click-to-WhatsApp ads
API Pricing Kaise Kaam Karti Hai (2026)
Meta 24-hour conversation session ke category se charge karta hai: marketing, utility, authentication, service. Marketing templates mehenge; utility (order updates, appointment reminders) saste. Aapka BSP platform fee add karta hai. Planning ke liye ₹0.50–₹3 per marketing conversation budget rakho — rates BSP aur volume se vary karte hain.
Message Templates
Outbound API messages (24h customer window ke bahar) pre-approved templates use karne chahiye:
- Utility: "Aapka order #{{1}} ship ho gaya. Track: {{2}}"
- Marketing: "Diwali sale — Sunday tak 20% off. Shop: {{1}}"
- Authentication: Login ke liye OTP codes
Integration Architecture
| Layer | Indian SMBs ke Options |
|---|---|
| BSP / Inbox | AiSensy, Interakt, Wati, Gupshup, Gallabox |
| E-commerce | Shopify, WooCommerce plugins → WA par order alerts |
| CRM | BSP webhooks se Zoho, HubSpot, LeadSquared |
| Payments | Chat ke andar Razorpay / PayU links |
Unofficial APIs Avoid Karo
Kabhi cracked "WhatsApp bulk sender" tools mat use karo — woh Meta policy violate karte hain, numbers permanently ban hote hain, aur customer data risk mein hai. Sirf verified BSPs ke through official Cloud API use karo.
E-commerce & Service Business Playbooks
The same WhatsApp tools behave differently for a saree seller in Varanasi versus a pathology lab in Nagpur. Use these industry playbooks as copy-paste starting points.
E-commerce / D2C Playbook
- Acquisition: Instagram Reels + Click-to-WhatsApp ads
- Catalog: Full inventory with seasonal collections
- Automation: "Reply SIZE for size chart" + cart reminder after 24h
- Payment: UPI + COD confirmation message
- Post-sale: Dispatch template + review request on day 7
Local Service Playbook (Clinic, Salon, Repair)
- Acquisition: Google Maps + local Facebook groups
- Booking flow: Date → slot → reminder 2h before
- Automation: Price list PDF + "Reply BOOK"
- Retention: Monthly check-up reminder (utility template)
B2B / Wholesale (Tier 2 Industrial)
- Separate broadcast lists per dealer region
- Share rate lists as protected PDFs
- Label chats by order size: Small / Bulk / Credit
- API integration with inventory sheet for stock alerts
Team Workflow for Small Staff
| Role | Responsibility | Tool |
|---|---|---|
| Owner | VIP clients, escalations | Business App on primary phone |
| Sales exec | New leads, catalog sharing | WhatsApp Web + labels |
| Support | Order tracking, returns | API inbox / quick replies |
E-commerce & Service Business Playbooks
Wahi WhatsApp tools Varanasi ki saree seller vs Nagpur ki pathology lab ke liye alag behave karte hain. In industry playbooks ko copy-paste starting points ke roop mein use karo.
E-commerce / D2C Playbook
- Acquisition: Instagram Reels + Click-to-WhatsApp ads
- Catalog: Seasonal collections ke saath full inventory
- Automation: "Size chart ke liye SIZE reply" + 24h baad cart reminder
- Payment: UPI + COD confirmation message
- Post-sale: Dispatch template + day 7 par review request
Local Service Playbook (Clinic, Salon, Repair)
- Acquisition: Google Maps + local Facebook groups
- Booking flow: Date → slot → 2h pehle reminder
- Automation: Price list PDF + "BOOK reply"
- Retention: Monthly check-up reminder (utility template)
B2B / Wholesale (Tier 2 Industrial)
- Dealer region per alag broadcast lists
- Protected PDFs ke roop mein rate lists share karo
- Order size se chats label: Small / Bulk / Credit
- Stock alerts ke liye inventory sheet ke saath API integration
Small Staff ke Liye Team Workflow
| Role | Responsibility | Tool |
|---|---|---|
| Owner | VIP clients, escalations | Primary phone par Business App |
| Sales exec | New leads, catalog sharing | WhatsApp Web + labels |
| Support | Order tracking, returns | API inbox / quick replies |
Compliance, Metrics & 30-Day Launch Plan
WhatsApp marketing is permission-based. Meta actively bans numbers that spam. Measure what matters, follow the rules, and roll out automation in phases — not all at once.
Compliance Checklist (India)
Must Follow
- Explicit opt-in before marketing messages
- Honour STOP / unsubscribe immediately
- Use approved templates for API marketing broadcasts
- Don't share customer phone numbers with third parties
- Align with IT Act and DPDP principles for data storage
- No misleading offers or fake scarcity in broadcasts
Metrics to Track Weekly
| Metric | How to Measure | Target |
|---|---|---|
| Response time | First reply speed | Under 15 minutes in business hours |
| Chat-to-sale rate | Orders ÷ qualified chats | Improve month-on-month |
| Broadcast reply rate | Replies ÷ delivered | 5%+ indicates relevance |
| Block/report rate | BSP dashboard | Near zero — fix message frequency |
| Repeat purchase % | CRM / manual labels | Grow via post-sale nurture |
30-Day WhatsApp Launch Plan
- Complete Business profile + catalog (min 10 products)
- Create 5 quick replies + greeting/away messages
- Deploy wa.me link on all channels + QR in store
- Build first broadcast list from existing customers (opt-in)
- Send 1 test broadcast with festival/offer hook
- Document menu flow for top 3 FAQs
- Run Click-to-WhatsApp ad (₹300/day test)
- Train second team member on labels + handoff
- Evaluate BSP demo if volume exceeds 100 chats/day
- Review metrics — double down on highest reply offers
- Add post-purchase automation sequence
- Plan API migration if bottlenecks persist
Need WhatsApp Automation Done For You?
SoftBix sets up WhatsApp Business, broadcast strategy, catalog optimization, chatbot flows, and API integration for e-commerce and service brands across India.
© 2026 SoftBix. Free to read and share. info@SoftBix.com | +91-6398564061 | All Free eBooks
Compliance, Metrics & 30-Day Launch Plan
WhatsApp marketing permission-based hai. Meta spam karne wale numbers ko actively ban karta hai. Jo matter karta hai use measure karo, rules follow karo, aur automation phases mein roll out karo — ek saath nahi.
Compliance Checklist (India)
Must Follow
- Marketing messages se pehle explicit opt-in
- STOP / unsubscribe turant honour karo
- API marketing broadcasts ke liye approved templates use karo
- Customer phone numbers third parties ke saath share mat karo
- Data storage ke liye IT Act aur DPDP principles ke saath align karo
- Broadcasts mein misleading offers ya fake scarcity nahi
Weekly Track Karne Wale Metrics
| Metric | Kaise Measure Karein | Target |
|---|---|---|
| Response time | First reply speed | Business hours mein 15 minutes se kam |
| Chat-to-sale rate | Orders ÷ qualified chats | Month-on-month improve karo |
| Broadcast reply rate | Replies ÷ delivered | 5%+ relevance indicate karta hai |
| Block/report rate | BSP dashboard | Near zero — message frequency fix karo |
| Repeat purchase % | CRM / manual labels | Post-sale nurture se grow karo |
30-Day WhatsApp Launch Plan
- Complete Business profile + catalog (min 10 products)
- 5 quick replies + greeting/away messages banao
- Sabhi channels + store mein QR par wa.me link deploy karo
- Existing customers (opt-in) se pehli broadcast list banao
- Festival/offer hook ke saath 1 test broadcast bhejo
- Top 3 FAQs ke liye menu flow document karo
- Click-to-WhatsApp ad chalao (₹300/day test)
- Dusre team member ko labels + handoff par train karo
- Agar volume 100 chats/day se zyada ho to BSP demo evaluate karo
- Metrics review — highest reply offers par double down
- Post-purchase automation sequence add karo
- Agar bottlenecks bane rahein to API migration plan karo
WhatsApp Automation Aapke Liye Karwana Hai?
SoftBix India bhar mein e-commerce aur service brands ke liye WhatsApp Business, broadcast strategy, catalog optimization, chatbot flows, aur API integration setup karta hai.
© 2026 SoftBix. Padhne aur share karne ke liye free. info@SoftBix.com | +91-6398564061 | Sabhi Free eBooks